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Dear Bosses 5 (a letter from your employees) Shock!

Malcolm | July 23rd, 2014

This is the fifth and final email on the Dear Bosses series, have a quick read…

And remember why I’m sending these to you…

In bite sized bits I’ve delivered excerpts from a letter that many employees would like to write to their bosses but don’t…

This may or may not apply to you, it may even shock you … well in most cases ALL will not apply to all, HOWEVER I bet SOME of what you’ll read over the blogs WILL apply to you, it’ll resonate right to your very core… and that’s what I want it to do.

I want it to move you, I want you to squirm a little bit (or a lot!) when reading the comments and sentiments, because quite frankly we can ALL be better at getting the best from our teams – after all, it’s them who are part of our key to success…

Enjoy…

Dear Bosses

We want a pitcher, not a belly itcher.

Sure, you get the biggest paycheck and the snazzy title, but that’s not what makes you a leader.

What makes you a leader is that you behave in a way that deserves a following. You have a

vision, for crissakes, and some steps we can take to get there. You say what you mean,

and you do what you say. And you always, always set the highest example.

We know it’s a tall order, but we wouldn’t have joined up with you if we didn’t believe you

could do it.

Talk to the other leaders

It’s sort of obvious, but it’s pretty hard to do good work when all our bosses are telling us

different things.

Know what you want before you hire

Because it’s hard for us to be successful if you’ve only got a vague idea of what success means.

And it’s impossible to be successful if we’re not right for the job.

Get regular feedback

You want to get better at being our boss, right? We can help you with that.

What makes you a leader is that you behave

in a way that deserves a following.

You say what you mean, and you do what you say.

So that’s it. That’s all we’ve got.

We really hope it helps.

Better late than never, right?

I’d love to hear your thoughts, ideas, suggestions and frustrations about being a modern boss or staff member… Just comment below.

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Dear Bosses 4 (a letter from your employees)

Malcolm | June 30th, 2014

This is the fourth post on the Dear Bosses series, have a quick read…

And remember why I’m showing you these…

in bite sized bits I’m going to deliver excerpts from a letter that many employees would like to write to their bosses but don’t…

This may or may not apply to you … well in most cases ALL will not apply to all, HOWEVER I bet SOME of what you’ll read over the coming emails WILL apply to you, it’ll resonate right to your very core… and that’s what I want it to do.

I want it to move you, I want you to squirm a little bit (or a lot!) when reading the comments and sentiments, because quite frankly we can ALL be better at getting the best from our teams – after all, it’s them who are part of our key to success…

enjoy…

Dear Bosses…

Set the mood.

We like what we do. But we like it more when we’re actually liking it, you know?

There isn’t a person in the world who doesn’t want to have fun. And if there is, we sure as hell don’t want to know them.

You want it. We want it. Everyone wants it.

And you know damn well that if the fun shows through in the work, people will want more.

Appoint a funmaker

Make it part of their job. Reward them for it. And don’t forget to give them a budget.

Always make time for a pickup game

Remember exercise? Remember thinking clearly? Okay then.

Invite your clients and customers to play

We care about our work even more when we care about the people we’re doing it for. And they’ll care more about it too.

You’ve got something in your teeth.

Look, we can tell when you’re in a bad mood, and we can tell when you’re taking it out on us. It’s okay, everyone does it, we’re all human.

But you’re our leader and you have power we don’t. It’s your duty to be responsible about your shortcomings. Think about it: Your personal inadequacies and insecurities are more visible to your employees than they are to your spouse. And it’s much easier for us to leave you too.

Own your problems

Stop pretending you don’t have any. We’re much more likely to forgive you for them if you’re straight up with us.

Know when you need a time-out

You’ve done enough already, thank you. Why don’t you excuse yourself before you really eff this up?

Go to the gym

Yoga, pilates, jazzercise, transcendental meditation-we don’t care. Just don’t work your stress out on us. (And anyway, you could stand to lose a few pounds too.)

See a shrink

Tell’m about your mother or something. We’ve got work to do. Sheeesh.

 

To be continued… (next time: We want a pitcher, not a belly itcher!)

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Dear Bosses 3 (a letter from your employees)

Malcolm | May 7th, 2014

This is the third post on the Dear Bosses series, have a quick read…

And remember why I’m showing you these…

in bite sized bits I’m going to deliver excerpts from a letter that many employees would like to write to their bosses but don’t…

This may or may not apply to you … well in most cases ALL will not apply to all, HOWEVER I bet SOME of what you’ll read over the coming emails WILL apply to you, it’ll resonate right to your very core… and that’s what I want it to do.

I want it to move you, I want you to squirm a little bit (or a lot!) when reading the comments and sentiments, because quite frankly we can ALL be better at getting the best from our teams – after all, it’s them who are part of our key to success…

enjoy…

Dear Bosses

Your throne is made of porcelain, just like ours!

The work is the real king. We all serve it.

You work for more than just status.

Okay, mister or misses big pouch, we get it: You’re the king/queen, we’re the workers, and we work for you.
But guess what? Your throne is made of porcelain, just like ours. The work is the real king. We all serve it. So don’t let your position get in the way of our work. Kill the hierarchy, and realize this: your job is to help us be successful, because your success depends on ours.

The king is dead. Long live the work. Here’s how you can pay tribute:

Show a little respect.

You wouldn’t go into a restaurant and tell the chef how to do his job. And if the food you order is good, you wouldn’t take credit for it.

So why does it feel like too many cooks in the kitchen?

You hired us because we’re good at what we do, because we can do what you cannot. Accept the fact that there will be times when you’re out of your league. That’s ok. Just remember that you have faith in our abilities (right?), and let us do our job. Trust us-we’ll make you look good. And when we do, don’t forget to send compliments to the chef.

Don’t meddle!

Collaboration can be great, but that’s not the same thing as swooping in at the eleventh hour and turning things upside down.

Create a safe word!

So that we can let you know that you’re not being helpful, without worrying we’ll get fired.

Know when to take a back seat!

If you’re not the lead on a project, don’t steamroll the person who is.

To be continued… (next post: ‘Set the mood’. and ‘You’ve got something in your teeth!’)

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Dear Bosses 2 (a letter from your employees)

Malcolm | April 24th, 2014

This is the second post on the Dear Bosses series, have a quick read…

And remember why I’m showing you these…

in bite sized bits I’m going to deliver excerpts from a letter that many employees would like to write to their bosses but don’t…

This may or may not apply to you … well in most cases ALL will not apply to all, HOWEVER I bet SOME of what you’ll read over the coming emails WILL apply to you, it’ll resonate right to your very core… and that’s what I want it to do.

I want it to move you, I want you to squirm a little bit (or a lot!) when reading the comments and sentiments, because quite frankly we can ALL be better at getting the best from our teams – after all, it’s them who are part of our key to success…

enjoy…

Dear Bosses

Fill ‘er up.

Inspiration is the most valuable thing you can give us. It makes our jobs better. It makes the work better. And the truth is, it makes our lives better. But some might say that inspiration is a luxury, and far beyond the responsibilities of management. We beg to differ.

Creative teams live on inspiration. And they die without it.

You can do plenty to make sure your creative staff has the fuel it needs to keep being creative, day after day.

Make it a part of everyone’s job, including yours, to participate in inspiration sharing in one form or another. Be clear that if they’re not staying inspired, they’re not doing their jobs. And for eff’s sake, make sure the organization supports them in that.

Show and tell
Create a culture, or at least a routine, of sharing all the inspiring things you discover out there in the world.

Magazine subscriptions
Get some that don’t suck. Duh.

Make us use our professional development stipend
Hold it against us if we don’t. Tough love and all that.

Take us out
Otherwise, we’ll have to join the Navy to see the world. And you know what they do to us “creative types” in the Navy.

Write it into the job description
Why wouldn’t you? (If you can come up with a good answer, you’re in the wrong line of work.)

Encourage accidents in the workplace
People talk about the creative process like it’s one thing. They go on to say that if you adhere to it, you’ll be creative every time. Those people are idiots. This isn’t to say that there can be no method to our madness. Of course there are many useful creative techniques and tools and whatnot. But it’s the madness that makes creativity possible, not the methods. So don’t fence us in. Give us the freedom to do the work you hired us to do, and let the process change from day to day. Better yet, make it a requirement of the job.

Budget for tangents
I
f you’re committed to creativity, then you’ll make room for it in every deadline you sign us up for.

Reward crazy
Because crazy is often the source of the world’s next great idea.

Let us learn from our mistakes
If we believe strongly in a bad idea, let us present it and find out for ourselves how bad it really is.

Require and support independent projects
It’ll make us happy, and it might even make you rich.

To be continued… (next time: You work for more than just status. and Show a little respect!)

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Dear Salon Boss

Malcolm | April 9th, 2014

Dear Salon Boss…. The next few blog posts may well be the most important you’ll read this year for your salon success…

Why, well in bite sized bits I’m going to pop excerpts from a letter that many employees would like to write to their salon bosses but don’t… 

This may or may not apply to you … well in most cases ALL will not apply to all, HOWEVER I bet SOME of what you’ll read over the coming posts WILL apply to you, it’ll resonate right to your very core… and that’s what I want it to do. 

I want it to move you, I want you to squirm a little bit (or a lot!) when reading the comments and sentiments, because quite frankly we can ALL be better at getting the best from our teams and for our teams – after all, it’s them who are a big part of our key to success… 

enjoy…

Dear Salon Bosses

There’s a reason we quit our jobs.

To be frank, it kinda sucked ass toward the end there. And a little before that too. It wasn’t totally your fault, but we just didn’t feel like we could be creative in the salon anymore, which was sad, because that’s what we live for. We know this kind of whining doesn’t help much. And though we’re

Dear Salon Boss I Quit
Dear Bosses
There’s a reason we quit our salon jobs.

still a little bitter about the whole working-for-you thing, we do appreciate how hard your job must be.

It can’t be easy to lead something as fragile as creativity.

Looking back, we probably should have helped you more at the time, but telling you how to do your job seemed harder than quitting. Sorry about that.

This letter contains everything we should have told you but didn’t. We hope it will make up for our mistake.

We work for more than just money.

Everyone’s got to pay the rent. But that’s not why we show up every day. We show up because we like making things. Especially beautiful things. And useful things. And things that matter.

We show up because creativity is its own reward. But if we go home feeling like we gave much more than we got, you can bet we’ll soon be looking for a better deal.

Here’s how you can give as good as you get:

How about a hug?

We’re not mathematicians. We don’t look up the formula and then arrive at a right answer. In fact, there is no formula, and there is no right answer. But still, to do the job right, we have to put our whole selves into the work.

It’s a lot like being naked in public: Will anyone like what we’ve got to show?

We’re not asking you to kiss our asses or anything. That would be pretty awkward. We’re just asking for a little affirmation. So if you make it a habit to tell us what you like about our work, we can promise you that our work in the salon will only get better.

If you’re not used to giving effusive, heart-felt praise, here’s a little refresher:

“Holy-f*?$%ing-doodle-dandy! You are goooood.”

“I dub thee: Sir Kickassalot.”

“Damn, you’ve got a hot body. Of work!”

“Here, these are for you. (Hand employee your pants.)”

“You must be channeling Jesus, because you just saved my ass.”

Or just say “Thanks” and mean it. We promise, it’ll make lots of stuff better.

To be continued… (next time: Fill ‘er up and Encourage accidents in the workplace!)

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Salon Owner laments “I had my lot and just needed to accept it!” (Not!)

Malcolm | March 15th, 2014

I asked a successful client of mine the reason she attributes to her success…

Here’s her answer…

“I stumbled along for many years just getting by Malcolm, I thought I knew all there was to know about running a business and well, I just accepted that everything I knew I was doing, so it must be outside forces causing my business to just survive and I often looked at other businesses around me which just confirmed I had my lot and had to accept it.”

“They weren’t fairing any better that me!”

“But then I saw a couple of other salons doing really well… And that got me thinking… Why, why if everything is equal are they doing so much better than the rest of us who are struggling to find the next client, who are always looking for new team members, and who, as the owner, are doing most of the work just to survive?” “And then an opportunity was presented to me… I was at an industry event and had the opportunity to talk with one of the successful ones… And do you know what they told me…. And it’s not what you may think!”

“So what was it that you were told that had such a significant impact on your business and life” I asked?

She said – “One word Malcolm… Education! Yes that one word changed my business and life forever… Never ever assume that you know everything, never ever believe that you are doing everything right, always believe that you are a student of business, continuing to learn, try, adapt, and grow… So education was the catalyst of my change”.

“I went out and booked into any course I could, I hired an awesome business coach (guess who that is??) and I got rid of the mind-set that I knew it all and anything different to what I was doing was not as good or wouldn’t work… Once I realised I didn’t know what I didn’t know and opened my mind up to learning, my salon changed, I got better quality clients, I got better quality staff, I also got more time off and a healthier bank balance… All because of that one word ‘Education’ ”

I asked her “What 2 or 3 things does a salon owner today have to do to become successful?”…

Her answer:

“Change your attitude and mind-set, it’s that that was holding my salon back, once I realised that and changed with education, then my salon became easier to run, in fact it became a business.”

2 ”Hire a business coach, but not just any- chose someone who knows this industry inside out.” (She did suggest talking to me but that would just be selfless shameless promotion wouldn’t it!)

3, “Attend any business courses that are offered, especially ones that are industry specific, you’ll always pick up a few things that you can take back to the salon to implement that work.”

4 ”(bonus one) “Always measure the results (and test where you can too) you need to know that the changes you are making are worth it.”

A very interesting interview and an insight that I have long subscribed to – education is really a great business strategy!

So after reading this you’ll have got the idea that continually educating yourself is a viable business building strategy… No one and I mean no one actually knows it all… And that includes you (and me), so get out of the salon, go to courses and seminars and workshops and learn some new ways of doing business… And perhaps you can be a success story here to. And if you want to take her advice and get a business coach, give me a yell and we’ll see what we can do.

You can always kick-start your education right here: If you’d like to learn and grow your salon from the comfort of your own computer screen… At home… In your pyjamas if you’d like…. Then the SalonCLUB Mastermind program is designed for you.

Written and presented by me (with occasional guest speakers), SalonCLUB Mastermind is a continuous supply of business lessons, questions, answers, inspiration, motivation and practical everyday down to earth advice packaged in recordings of your live coaching Webinars and Q&A’s

Presented to you live (and recorded) every second Tuesday, SalonCLUB Mastermind is a continuity program written and delivered for every salon owner. It answers the questions that we as salon owners struggle with every day, how I get my team to sell more, why are they not re-booking clients, I am lost, I don’t know what to do to get new clients… And many many more current salon issues. It is also a step by step series of lessons for business improvement, with worksheets and templates to take the guesswork out of business.

Consider this as your invitation to a better and more profitable salon (for less than $50/week!)

Click here to register

“SalonCLUB has changed my life, not only has my salon situation improved, I now know where I’m going and just how to get there.” – Jane, Auckland.

“I haven’t even scraped the surface of information that’s in SalonCLUB and I’m already seeing results.” – Alisha, New Zealand.

“I learned that all I had to do was watch, listen decide and implement to get the best from what Malcolm has created (and keeps creating every second Tuesday) SalonCLUB has changed my thinking and changed the way I operate.” – Marie, NSW.

Click here to register

I look forward to welcoming you on board!

 

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Finding Your Salon Vision

Malcolm | July 20th, 2013

YouTube Preview Image

Finding Your Salon Vision Podcast

In this video:

00:26    The basis for a success story
00:53    The vital importance
01:10    What is a Vision?
01:22    How to create a Vision
02:18    There’s still time – create your vision

Your Reason Why:

Hi there, I’m Malcolm from Shock Consult and welcome to today’s Hair and Beauty Salon Biz Tip.
Now the basis for any success story is a vision. And what is a vision? Well a vision really is just your why: Why are you doing what you do? And what is it that get you out of bed in the morning and helps make you run to the salon to create what it is that you want  to create.
You know one of the things that I’ve come across in what I do, is most of the people I deal with struggle to have a reason why. They struggle to have a vision, they don’t necessarily understand how important it is for their business. It’s vitally important to know why you’re doing what you’re doing!
As the leader of the salon it’s important to be able to transfer that vision to your team so they can follow you. So they can buy into whatever it is you’re trying to achieve. That will make your life so much easier.
So what is a vision? A vision is really, just what I said before: “The reason why you do things.” Okay..

Have you got a vision?

Have you got a vision? Do you want to create a vision?
Brainstorm some ideas, write down reasons why you might be doing what you’re doing. What was the reason you went into business in the first place? Where in the pit of your stomach here! You know, that excitement. What was it that made that feeling?
Was it what you wanted to achieve in the business? Was it what you were going to change in the world? Or was it that you were going to rock your client’s world?
Whatever the reason is make sure you know what it is because that reason will be the driving force behind you succeeding and giving you the will and the determination to carry on when things get tough.
If your reason why, if your vision is strong you will fight through the challenging times. You will get the results you’re looking to achieve.

There’s still time

Look if you haven’t got a vision… its okay, there’s still time. You can still create one. Think of some ideas, brainstorm, you know maybe give me a call we can come up with the game changer for you. OK? but you’ve gotta start thinking about why. Why you’re doing what you do and get that reason strong in your mind!
So really that’s today’s lesson. Figure out your reason why. You know what, if you know what your reason why is, my question to you is: Is it still strong? Is it still getting you out of bed in the morning? Is it still exciting you? Is it still driving you?
If it’s not, start looking at it. Have to figure out what’s gone wrong with it? Have you lost sight of it? Is it time to look at it again and get back into it?
Anyway, that’s all I’ve got for you today. Figure out you reason why and then go for it.
Hey look I was wondering if you could do something for me: If you liked what you’ve seen today then can you share it with someone you think could benefit from seeing it too.
I have a little saying: “Like if you like, share if you care.” So, somewhere around here is a button to “Like”  the video and there’s also a “Share” button for you to share it with your friends and work colleagues.
I’m Malcolm from Shock Consult and I look forward to seeing you on my next “Salon Biz Tips” video

Enjoyed? I’d love your feedback via a comment below and if you found it useful and think some of yourfriends would as well, then Share it with them too…

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How to Increase your Salon Rebookings

Malcolm | June 16th, 2013

What do you say to increase your Rebooking rate in the salon? Find out right here…

YouTube Preview Image

In this video:

00:14    A top question from a client
00:27    The reason clients often say ‘no thanks’
00:51    The two words that will change your rebooking rate for good

Enjoyed? I’d love your feedback via a comment below and if you found it useful and think some of your friends would as well, then Share it with them too…

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Top 10 Ways to Lead by Example

Malcolm | May 16th, 2013

Good leaders must lead by example. Through their actions, which are aligned with what they say, they become a person others want to follow. When leaders say one thing but do another, they erode trust, a critical element of productive leadership. Here are 10 of the dozens of ways to lead by example.

1. Take responsibility. Blame costs you your credibility, keeps team members on the defensive and ultimately sabotages real growth.

2. Be truthful. Inaccurate representation affects everyone. Show that honesty really IS the best policy.

3. Be courageous. Walk through fire (a crisis) first. Take calculated risks that demonstrate commitment to a larger purpose.

4. Acknowledge failure. It makes it OK for your team to do the same and defines failure as part of the process of becoming extraordinary.

5. Be persistent. Try, try again. Go over, under or around any hurdles to show that obstacles don’t define your salon or team.

6. Create solutions. Don’t dwell on problems; instead be the first to offer solutions and then ask your team for more.

7. Listen. Ask questions. Seek to understand. You’ll receive valuable insights and set a tone that encourages healthy dialogue.

8. Delegate liberally. Encourage an atmosphere in which people can focus on their core strengths.

9. Take care of yourself. Exercise, don’t overwork, take a break. A balanced team, mentally and physically, is a successful team. Model it, encourage it, support it!

10. Roll up your sleeves. Like Alexander the Great leading his men into battle, you’ll inspire greatness in your salon.

How do you score on your leadership ability?

 

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There’s one question I just keep getting asked…

Malcolm | May 2nd, 2013

… and here it is…

“Malcolm, how can I make more money and more importantly how can I lessen the stress of owning my salon?”

So if you ever ask yourself this question, I can talk with you about this in depth over a coffee someday, but here’s the skinny:

Every salon owner that I talk to has this question! And the answer is simple but we as salon owners complicate it – why? Well because we THINK it must be difficult.

So the answer is to stop OVER-THINKING and start taking ACTION. Most salon owners are running their business by the seat of their pants… Oh don’t get me wrong, they know what they’re doing when it comes to clients… they are the stars… they take more clients than their team (‘cos they’re more popular) they sell them more products, they re-book more too but what they seem to struggle with is actually making the transition from on the floor busy bee salon owner to a relaxed, plenty of time to have a life and enjoy the benefits of salon ownership salon owner...

You might have even have friends that own salons ask: “What do you know about getting out of the rut?” (You may be asking yourself that question lately too)

Well in my mind you’ve got 2 choices: You can continue to be the main earner in the salon and struggle to run the other parts of your business and just keep afloat…whilst your team continue to have a free ride and let you do it…

OR…

You can make some well adjusted changes to what you have been and currently are doing to ensure you get a different result and you can get yourself organised and plan for the future.


In my experience this is where it all goes pear shaped, and do you know why… its because we are unsure of what to do that will make the difference. There’s an old saying that goes… If you don’t know where you’re going, who knows, you may already be there!

OR - If you fail to plan, you plan to fail! The secret to change is to firstly recognise that that you have been doing is not

plan-for-success

working that well for what you really want – AND to acknowledge that perhaps its time to change…

But…. what do I need to do Malcolm?

One Word Answer: PLAN.

Every salon that I have worked with makes a commitment to plan and they quickly see the results of their planning. They recognise the importance of identifying just what it is that they want to achieve in the next 12 months and then sit down and break the year down into 4 easy to work periods. (Yes they need some help with their plan but once they commit it they achieve it.)

It is well known that bite sized pieces are the best way to eat an elephant and it’s no different when it comes to planning…

That’s why I have developed QuarterCLUB… a Club where Salon Owners join and meet up once every 90 days (3 Months) to work on their own strategies and tactics, develop the next set of goals and measure the results… You work individually on your plan but use the power and inspiration of other like minded salon owners and entrepreneurs to generate inspiration and creativity to really nail your plan.

You’ll get an introductory talk from me, where I’ll cover some of the crucial elements you need to include in your plan, some tips and tricks on creating your ideal business and I’ll also be on hand for individual discussion and assistance whilst you create your plan, and we’ll open up the floor for discussion should you wish to avail yourself of the minds of your fellow attendees…

Remember, to get a different result this year over last, you need to change your thinking and your actions. Planning is one of the secrets to achieving your desired outcomes, coupled with strategy and commitment so I’m going to start the ball rolling by asking for your commitment right now… commit to yourself to facilitate change in your business and also commit to attending your QuarterCLUB planning session…

Here’s what you need to do: 

  1. Make a promise to yourself that the next 12 months is going to be different (better) than the last.
  2. Commit to periodically taking yourself out of the salon to allow a fresh thought pattern and change of view.
  3. Clicking this link to see how you can get assistance with the changes you need to make
  4. Take decisive action and stop procrastinating – It really isn’t as difficult as you may be thinking.

OK… That’s it for this time, as a famous sports brand say’s… Just Do………. IT!

Oh and one last thing:

If you’ve been thinking it’s about time you committed to change for a while now, and want some help actually doing it, then you should click here and register for my QuarterCLUB Planning sessions with other Like Minded Business Owners – they really are worth their weight in gold.

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